Help Desk

GSI’s experience and industry relationship is used to build a qualified and technical team with a focus on end-user support. Each member is familiar with various technology systems, platforms, and troubleshooting. With our knowledgeable and experienced technicians, our capacity to handle all types of support, from assistance of an individual’s workstation, to problems affecting your entire IT infrastructure, is assured.

Incident, problem, and change management - Keep track of and manage your issues in real time. Use custom fields to note individual issue responses.

User Self-Service Web Portal - End-users are able to create and submit any issues that should arise. Track and view any current resolutions. Allowing users to help themselves in quick fashion.

Asset Management - Automatically track and add all your inventory and assets. With all information readily accessible from any workstation.

Additional Features

  • Knowledge Base
  • Various reporting both scheduled and real-time
  • Asset scanning, monitoring, and reporting
  • Workflow rules
  • Active Directory integration
  • Email processing

Additional Support

  • Third party remote control integration
  • Service contracts
  • Full support for mobile devices and smart phones
  • Service level agreements (SLAs)
  • Purchasing
  • Service catalog

This entire package allows your business to better move forward and leverage technology to better expand, while we support your end-users.

Security Support Services

Get reliable 24/7 remote and on-site monitoring of your security network, from the head-end to the end-user and all infrastructure in between, so you maintain a high uptime with low-resolution time.

GSI provides full support for your large-scale, mission-critical security Infrastructure. As a comprehensive solution, you receive support specifically designed for the security industry, including security systems, end-user desktops, servers, networks, and other devices related to your organization's security infrastructure. Of critical importance to you, we monitor your security system's vitality, making sure that nobody has tampered with it.

Our security support services provide you with:

  • Reliable 24/7 support with low resolution time
  • Preventive maintenance
  • Support of your security Infrastructure devices (intelligent surveillance systems, CCTV systems, access control systems, RFID systems, and more)
  • End-user support (desktops, laptops, PDAs and other peripheral support)
  • Server support
  • Remote and onsite support

Know your security system maintains a high uptime and remains on the cutting edge. Act with comprehensive intelligence. Protect your mission-critical infrastructure.

We provide proactive maintenance plans to insure that you have minimal down time. In fact, we can know about device and network failures on the network before you even have a chance to pick up a phone. Feel secure in using us, as your security infrastructure support solution.